Shopping Guide

Our Return policy

In principle, you cannot cancel or return the item. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, just go to our contact page and tell us the exact issue so we can start the return/refund process. 

You must contact us first if you request a refund. Otherwise, you won't be eligible for a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive damaged products, make sure to reach out to us and send us video asap. So we can get the issue fixed for you.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Our Shipping Policy

All orders are shipped within 24 to 48 hours of you placing the order, depending on your location and the fastest available service. The typical delivery time frame is between 7 to 10 business days.The typical delivery time of the U.S is between 9 to 12 business days. All orders are shipped with a tracking number so you can track it every step of the way. Packages may be faced with delays beyond our control such as customs or postal delays.

 

Subscriptions　Policy

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it 30 days before the end of the subscription. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

 

FAQ

 Q: How do I check the status of my order?

A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.

Q: How can I get in contact with you?

A: We handle customer service through email. Click Here to contact us and let us know if you have any questions or concerns.

Q: How do I order on your website?

A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check out is secured by Mastercard - Visa - AMEX.

Q. What payment method do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and Paypal. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q. How do I change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Q. When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24-48 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country. Including the customs, the typical delivery time frame is between 7 to 10 business days.The typical delivery time of the U.S is between 9 to 12 business days. 

Q: Can I return the item if it doesn't work for me?

In principle, you cannot cancel or return the item. We try our best to keep our products at reasonable prices for our precious customers. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, go to our contact page and tell us the exact issue so that we can start the return/refund process. 

You must contact us first if you request a refund. Otherwise, you won't be eligible for a return.

Exceptional support. You can contact us by sending your message here: Contact Page

Q. Can I use my several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Q. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions